1. What this policy covers
This policy applies to purchases made through iamicreate.ai or an iamicreate.ai payment link for technical support, computer and device help, website and software work, AI guidance, live classes, memberships, and related professional services.
These are services, instruction, access, and reserved time. There are normally no physical goods to return or exchange. A refund policy for service work therefore has to account for time, knowledge, preparation, access, and work that may already have been delivered.
2. Currency and payment
Prices published by iamicreate.ai are stated in Canadian dollars unless a checkout page expressly states otherwise. Stripe handles card payments and may display payment options supported by Stripe. The exact amount and currency shown before the customer confirms payment controls that transaction.
Canadian clients may also use Interac e-Transfer after the service, amount, and written agreement have been confirmed.
3. Monthly membership — cancel anytime
Monthly membership renews each month until cancelled. A member may cancel at any time without a cancellation fee. Cancellation stops future renewals after it takes effect.
Access normally continues until the end of the billing period already paid for. The unused portion of a current month is generally not refunded or prorated because membership access has already been made available for that paid period.
If a charge was made after a valid cancellation should already have taken effect, contact Don so the billing record can be reviewed and corrected.
4. 12-month membership
The 12-month membership is a one-time payment for twelve months of access and does not automatically renew unless the checkout page clearly states otherwise.
Once membership access has begun, the annual payment is generally final. Unused time is not normally converted to a cash refund merely because a member changes their mind or chooses not to use the membership.
If iamicreate.ai cannot provide a material part of the paid membership for an extended period, Don will work with the member on a reasonable remedy, which may include replacement access, credit, an extension, or a refund where appropriate or legally required.
5. Live classes
A class payment reserves a place and supports preparation, scheduling, written material, and live instruction. Once a class has been delivered or attended, the class fee is generally final.
If a participant cannot attend, contact Don as early as possible. Where practical, Don may offer a reasonable reschedule, access to equivalent material, a future class credit, or another solution. A missed class or late cancellation does not automatically create a right to a cash refund.
If Don cancels a class and cannot provide a reasonable replacement date or equivalent delivery, the undelivered class fee will be refunded.
6. Technical services, support, and purchased hours
Technical work is paid professional time. Once service time has been delivered, diagnosis has been performed, or agreed work has been completed, that time cannot be returned. Completed service hours are therefore generally non-refundable.
If a customer prepays for approved hours, only work within the agreed scope will be undertaken. If Don cannot provide an undelivered prepaid portion, that portion will be refunded or another reasonable arrangement will be agreed with the customer.
When additional work is needed beyond the agreed amount, Don will seek approval before adding paid hours or third-party costs unless a written quote already covers them.
7. If you are unhappy with the service
Please contact Don directly and explain the concern. The first goal is to understand what did not work and, where reasonable, correct it.
Depending on the circumstances, a practical remedy may include follow-up work, a reasonable amount of complimentary support time, rescheduling, service credit, a revised scope, or another comparable solution. These remedies are not automatic and depend on the work already delivered, the original agreement, and the nature of the problem.
Paying for professional service means paying for the time, judgment, preparation, and work actually provided. A customer being disappointed with an outcome does not by itself make completed service time free.
8. Legal cancellation and refund rights
Nothing in this policy removes a cancellation, refund, charge-reversal, or other consumer right that applies under British Columbia law or other applicable law.
For online, telephone, or email purchases that qualify as distance sales contracts, the law can provide cancellation and refund rights in specific circumstances, including where required contract information is missing or where goods or services are not supplied within the legally applicable period. When a refund is legally required, iamicreate.ai will provide it in accordance with the law.
This policy should be read together with the Terms of Service and Privacy Policy.
9. Cancellation requests and service concerns
Send cancellation requests, billing questions, or service concerns in writing when possible so there is a clear record.
- Email: donmerrow@gmail.com
- Phone or text: 1-604-313-4447
- Website: iamicreate.ai/contact.html
- Business address: 8750 Osler Street, Unit 211, Vancouver, British Columbia V6P 4E9, Canada
Monthly members may also use Stripe cancellation tools when Stripe makes those tools available for their subscription.